ivibet Terms & Conditions – User Agreement for Philippine Online Gaming Services

1. Acceptance of Terms

By accessing the ivibet website, mobile application, or any related services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional rules or policies posted on the Platform. If you do not agree with any provision of these Terms, you must immediately cease use of ivibet services and refrain from creating an account.

ivibet operates under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with applicable Philippine laws governing online gaming, data protection, and financial transactions. These Terms constitute a legally binding agreement between you (the "User" or "Player") and ivibet (the "Operator," "we," "us," or "our").

2. Eligibility Requirements

2.1 Minimum Age

You must be at least 21 years of age to register for an ivibet account or use any Platform services. ivibet strictly enforces this age restriction through identity verification procedures. Any User found to be under 21 will have their account immediately closed, all funds forfeited, and deposits returned only at the Operator's sole discretion.

2.2 Geographic Restrictions

ivibet services are available only to residents of the Republic of the Philippines who are physically located within Philippine territory at the time of registration and use. Users traveling outside the Philippines may have restricted or no access to certain Platform features. Use of virtual private networks (VPNs), proxy servers, or other methods to circumvent geographic restrictions is strictly prohibited.

2.3 Legal Capacity

By registering, you represent that you have the legal capacity to enter into binding contracts under Philippine law, are not subject to any legal incapacity that would prevent you from gambling, and are not acting on behalf of any third party. If you are registering on behalf of a corporation or entity, you represent that you have authority to bind that entity to these Terms.

2.4 Excluded Persons

The following individuals are prohibited from using ivibet services: (a) employees of ivibet or its affiliates; (b) employees of gaming software providers whose games appear on the Platform; (c) immediate family members of individuals in categories (a) or (b); (d) persons on PAGCOR's exclusion list or self-excluded individuals; and (e) persons prohibited from gambling under any applicable law or court order.

3. Account Registration and Security

3.1 Registration Process

To access ivibet gaming services, you must create an account by providing accurate, current, and complete information including but not limited to your full legal name, date of birth, residential address, contact telephone number, and email address. You must use your own, real identity; registering under a false name, using another person's identity, or providing fraudulent information is grounds for immediate account termination.

3.2 One Account Per Person

Each User is permitted one account only. Opening multiple accounts, whether under your own name or using alternate identities, is strictly prohibited. If ivibet detects multiple accounts belonging to the same individual, all accounts will be closed, winnings voided, and only the original deposited funds (at the Operator's discretion) may be returned. Circumvention of this rule through family members' accounts or other arrangements is also prohibited.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party, allow others to access your account, or engage in account sharing for any purpose. Any activity conducted through your account is your responsibility, whether authorized by you or not. If you suspect unauthorized access to your account, you must immediately notify ivibet customer support.

3.4 Account Accuracy

You must ensure that all information provided during registration and maintained in your account profile remains accurate and current. If your contact details, address, or other personal information changes, you must update your account promptly. Failure to maintain accurate account information may result in delays to withdrawals, bonus forfeitures, or account restrictions.

4. Deposits and Payment Methods

4.1 Accepted Payment Methods

ivibet accepts deposits via GCash, PayMaya, bank transfers from major Philippine banks (including BPI, BDO, Metrobank, and others), and credit/debit cards issued to Philippine residents. All transactions must be conducted in Philippine Pesos (PHP). The availability of specific payment methods may vary and is subject to change without notice.

4.2 Own Funds Requirement

You may only deposit funds from payment accounts or financial instruments registered in your own legal name. Deposits from third-party accounts, joint accounts not in your name, or anonymous payment methods are prohibited. ivibet reserves the right to request documentation proving ownership of any payment method used, and withdrawals may be delayed or denied if this documentation cannot be provided.

4.3 Minimum and Maximum Deposits

Minimum deposit amounts vary by payment method, typically ranging from PHP 100 to PHP 500. Maximum deposit limits may apply based on payment method, account status, and regulatory requirements. VIP accounts may be eligible for higher deposit limits. ivibet reserves the right to refuse deposits that exceed posted limits or appear suspicious.

4.4 Deposit Processing

Deposits via e-wallets (GCash, PayMaya) are typically credited to your account within seconds. Bank transfers may take 1-3 business days depending on the issuing bank's processing times. If a deposit does not appear in your account within the expected timeframe, contact customer support with proof of payment. ivibet is not responsible for delays caused by third-party payment processors or banks.

4.5 Fees and Charges

ivibet does not charge fees for deposits. However, your payment provider or bank may impose transaction fees, currency conversion charges, or other costs. You are responsible for any such fees. Check with your payment provider before depositing if you are uncertain about potential charges.

5. Withdrawals and Verification

5.1 Withdrawal Requests

You may request withdrawal of your account balance at any time, subject to completion of any applicable wagering requirements on bonuses and compliance with verification procedures. Withdrawals are processed to the same payment method used for deposit whenever possible. If withdrawal to the original payment method is not feasible, alternative arrangements may be made at ivibet's discretion.

5.2 Identity Verification (KYC)

Before your first withdrawal, you must complete identity verification by submitting government-issued photo identification (such as a Philippine passport, driver's license, or national ID card), proof of address (utility bill or bank statement dated within the last 90 days), and documentation proving ownership of your payment method. This "Know Your Customer" (KYC) process is required by PAGCOR regulations and anti-money laundering laws. Failure to complete verification will result in withdrawal delays or denial.

5.3 Withdrawal Processing Times

ivibet aims to process verified withdrawal requests within 10 minutes to 24 hours, depending on account status and verification status. First-time withdrawals may take longer due to verification requirements. E-wallet withdrawals (GCash, PayMaya) are typically fastest. Bank transfers may take 1-3 business days to reach your account after ivibet processes the request.

5.4 Minimum and Maximum Withdrawals

The minimum withdrawal amount is typically PHP 500, though this may vary by payment method. Maximum daily withdrawal limits range from PHP 50,000 to PHP 500,000 depending on account status and VIP level. Higher limits may be available for VIP members. If you wish to withdraw an amount exceeding the posted limit, contact customer support to arrange alternative processing.

5.5 Withdrawal Restrictions

ivibet reserves the right to delay or refuse withdrawal requests if: (a) identity verification is incomplete or documentation is insufficient; (b) wagering requirements on bonuses have not been met; (c) suspicious or fraudulent activity is suspected; (d) your account is under investigation; or (e) required by legal, regulatory, or law enforcement authorities.

6. Bonuses and Promotions

6.1 Bonus Eligibility

ivibet offers various bonuses and promotions, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and loyalty rewards. Participation in promotions is voluntary. Each bonus has specific terms, including eligibility requirements, wagering requirements, maximum bet limits while the bonus is active, excluded games, and validity periods. These terms are posted in the promotion's description and must be read before claiming.

6.2 Wagering Requirements

Most bonuses are subject to wagering requirements, meaning you must wager the bonus amount (and sometimes the deposit amount) a specified number of times before winnings can be withdrawn. For example, a 100% match bonus with 35x wagering requires you to wager PHP 35,000 before withdrawing if you deposited PHP 1,000 and received a PHP 1,000 bonus. Wagering contributions vary by game type; slots typically contribute 100%, while table games may contribute less or be excluded.

6.3 Bonus Restrictions

While a bonus is active, maximum bet limits apply (typically PHP 200-500 per spin or hand, depending on the bonus). Exceeding this limit may void the bonus and any associated winnings. Bonuses cannot be withdrawn directly; only winnings derived from bonus play can be withdrawn after wagering requirements are met. Bonus funds and winnings are forfeited if not used within the stated validity period.

6.4 Bonus Abuse

ivibet strictly prohibits bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly, colluding with other players, using betting patterns designed to circumvent wagering requirements with minimal risk, or any other activity deemed by ivibet to constitute abuse of promotional terms. Users engaged in bonus abuse will have all bonuses voided, winnings confiscated, and accounts permanently closed.

6.5 Modification and Cancellation

ivibet reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. If a promotion is found to contain errors in its terms, payout amounts, or other material details, ivibet may correct those errors and adjust affected accounts accordingly. Disputes regarding promotional terms are subject to ivibet's final decision.

7. Betting Rules and Game Integrity

7.1 Game Rules

Each game available on the ivibet Platform has its own rules, payout structures, and odds. These rules are accessible within the game interface or through the game's help/information section. You are responsible for understanding the rules of any game before placing bets. Game outcomes are determined by certified Random Number Generators (RNGs) or, in the case of live dealer games, by physical game equipment operated by trained dealers.

7.2 Bets and Stake Limits

Minimum and maximum bet limits are displayed within each game and vary by game type. ivibet reserves the right to impose additional limits on individual accounts based on betting patterns, account history, or other factors. If you wish to place bets exceeding posted limits, contact customer support; accommodation of such requests is at ivibet's sole discretion.

7.3 Results and Disputes

Game results are final once the outcome is determined by the RNG or live dealer. If you believe a technical error has occurred, you must notify customer support within 14 days of the disputed game. ivibet will investigate and make a final determination. Server logs and game provider records are considered authoritative. Disputes not reported within 14 days are considered waived.

7.4 Disconnections

If your connection to the Platform is lost during a game round, the game will resolve according to its programmed logic. If you are disconnected during a live dealer game, the round continues and resolves based on the dealer's actions. Upon reconnection, your account balance will reflect the result. ivibet is not liable for losses caused by disconnections due to internet service interruptions, device failures, or other technical issues outside our control.

7.5 Malfunctions

In the event of a game malfunction, software error, or incorrect payout, ivibet reserves the right to void affected bets and correct account balances. If a malfunction results in players receiving winnings they should not have received, ivibet may recover those funds from player accounts. Conversely, if a malfunction causes players not to receive winnings owed, ivibet will credit the correct amount.

8. Prohibited Activities

8.1 Fraudulent Conduct

Any form of cheating, fraud, collusion with other players, use of stolen payment methods, or provision of false information to ivibet is strictly prohibited. Violation of this provision will result in immediate account closure, forfeiture of all funds, and potential reporting to law enforcement authorities.

8.2 Automated Play

Use of bots, scripts, automated software, or any technology designed to place bets, interact with games, or automate any aspect of Platform use without human intervention is prohibited. Any User detected using such tools will have their account permanently closed and all winnings voided.

8.3 Unfair Advantage

Attempting to gain an unfair advantage through exploitation of software bugs, glitches, or vulnerabilities is prohibited. If you discover a bug or glitch, you must report it to customer support immediately. Continuing to exploit a known issue for personal gain is considered fraud.

8.4 Money Laundering

ivibet maintains strict anti-money laundering (AML) policies in compliance with Philippine law. Deposits must be used for genuine gaming purposes. Depositing funds and withdrawing them without reasonable gaming activity (known as "turnover") is prohibited. ivibet monitors transactions for suspicious patterns and reports potential money laundering to relevant authorities.

8.5 Harassment and Abuse

Abusive, threatening, or harassing behavior toward ivibet staff, other players, or live dealers is prohibited. This includes but is not limited to offensive language in chat features, threats, hate speech, or any conduct that creates a hostile environment. Violation may result in chat restrictions, account suspension, or permanent closure.

9. Limitation of Liability

9.1 Service Availability

While ivibet strives to maintain continuous Platform availability, we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. ivibet is not liable for any losses resulting from Platform downtime, whether scheduled or unexpected.

9.2 Third-Party Services

ivibet integrates with third-party payment processors, game providers, and other service providers. We are not responsible for failures, errors, delays, or misconduct by these third parties. Disputes with third-party providers must be directed to those providers; ivibet will assist where possible but is not liable for their actions.

9.3 Maximum Liability

To the maximum extent permitted by Philippine law, ivibet's total liability to any User for all claims arising from or related to use of the Platform, whether in contract, tort, or otherwise, shall not exceed the total amount deposited by that User in the six months preceding the claim. ivibet is not liable for indirect, incidental, consequential, or punitive damages.

9.4 Your Responsibility

You acknowledge that gambling carries inherent risks, including the risk of financial loss. You participate in ivibet gaming services at your own risk and are solely responsible for any consequences of your gambling activities. ivibet provides entertainment services; we do not guarantee winnings or profitable outcomes.

10. Account Suspension and Termination

10.1 User-Initiated Closure

You may close your ivibet account at any time by contacting customer support and requesting closure. Upon closure, any remaining balance will be paid out in accordance with standard withdrawal procedures, provided all wagering requirements are met and identity verification is complete. Closed accounts cannot be reopened; if you wish to return to ivibet, you must register a new account.

10.2 Operator-Initiated Suspension

ivibet may suspend your account temporarily if: (a) we are conducting an investigation into potential Terms violations; (b) we suspect fraudulent activity; (c) verification documents are pending; or (d) required by legal or regulatory authorities. During suspension, you may not access your account or withdraw funds until the investigation is concluded.

10.3 Operator-Initiated Termination

ivibet reserves the right to close any account at our sole discretion, with or without cause, at any time. Reasons for closure may include but are not limited to: violation of these Terms, engagement in prohibited activities, failure to complete verification, inactivity for an extended period, or business reasons. Upon closure for cause, ivibet may forfeit account balances and void pending bets. Upon closure without cause, remaining balances will be returned.

10.4 Self-Exclusion

Users concerned about problem gambling may request self-exclusion for periods ranging from 6 months to permanent exclusion. Self-exclusion requests must be submitted in writing to customer support. Once activated, your account will be closed immediately and cannot be reopened during the exclusion period. ivibet will take reasonable steps to prevent you from opening new accounts during this period.

11. Intellectual Property

11.1 Platform Ownership

All content on the ivibet Platform, including but not limited to software, graphics, logos, text, images, game designs, audio, and video, is owned by ivibet or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial gaming purposes only.

11.2 Prohibited Uses

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, reverse engineer, decompile, or otherwise exploit any Platform content without express written permission from ivibet. Unauthorized use of ivibet intellectual property may result in legal action.

11.3 User Content

If you submit content to ivibet (such as chat messages, forum posts, or feedback), you grant ivibet a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and distribute that content for any purpose related to operating the Platform.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms or your use of ivibet services shall be subject to the exclusive jurisdiction of Philippine courts.

12.2 Dispute Resolution Process

If you have a complaint or dispute with ivibet, you must first contact customer support in writing, providing a detailed description of the issue and any supporting documentation. ivibet will investigate and respond within 14 business days. If the matter cannot be resolved through customer support, you may escalate the complaint to senior management for review.

12.3 Arbitration

For disputes that cannot be resolved through ivibet's internal processes, both parties agree to attempt resolution through binding arbitration administered by a mutually agreed arbitrator or arbitration service in Metro Manila. Arbitration shall be conducted in English. The arbitrator's decision is final and binding on both parties.

12.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class action lawsuits or class-wide arbitration against ivibet.

12.5 Amendment of Terms

ivibet reserves the right to amend these Terms and Conditions at any time. Amendments become effective when posted on the Platform. Continued use of ivibet services after amendments are posted constitutes acceptance of the revised Terms. Material changes will be communicated via email or Platform notification when feasible. It is your responsibility to review the Terms periodically.

12.6 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

12.7 Contact Information

For questions regarding these Terms and Conditions, please contact ivibet customer support at [email protected] or through the live chat feature available on the Platform 24 hours a day, 7 days a week.