ivibet Privacy Policy – How We Protect Your Personal Information

1. Introduction and Scope

This Privacy Policy applies to all personal data collected, processed, and stored by ivibet in connection with your use of our online gaming platform, including the website at https://ivibet.lat, mobile applications, and any related services (collectively, the "Platform"). By registering an account or using any ivibet services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

ivibet is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, relevant issuances of the National Privacy Commission (NPC), and other applicable Philippine data protection laws. We recognize that your personal information is valuable and sensitive, and we take our responsibility to safeguard it seriously.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern the overall use of ivibet services. Where this Privacy Policy conflicts with other policies or terms, the provisions of this Privacy Policy shall prevail with respect to data protection matters.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012, ivibet acts as the data controller for personal information collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer at:

• Email: [email protected]
• Address: ivibet Data Protection Officer, Manila, Philippines
• Support Portal: Available through the Platform's customer support interface

3. Information We Collect

3.1 Information You Provide Directly

When you register for an ivibet account, make deposits or withdrawals, participate in promotions, or communicate with customer support, you provide personal information directly to us. This information includes:

• Account Registration Data: Full legal name, date of birth, gender, residential address, mobile phone number, email address, and username/password.
• Identity Verification Documents: Government-issued identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), and selfies or photos for identity confirmation (KYC compliance).
• Financial Information: Payment method details including bank account numbers, e-wallet account information (GCash, PayMaya), credit/debit card numbers (encrypted), transaction history, deposit and withdrawal records.
• Communication Data: Content of messages sent to customer support, live chat transcripts, email correspondence, and any other communications you have with ivibet.
• Optional Profile Information: Preferences for game notifications, marketing communications, preferred language, and other optional profile settings.

3.2 Information Collected Automatically

When you access the Platform, certain information is collected automatically through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID).
• Usage Data: Pages visited, games played, time spent on each page, click patterns, scrolling behavior, search queries, and navigation paths through the Platform.
• Location Data: Geolocation data (via IP address) to verify that you are accessing the Platform from within the Philippines, as required by regulatory restrictions.
• Transaction Data: Betting history, wager amounts, game outcomes, bonus claims, loyalty points earned, and account balance changes.

3.3 Information from Third Parties

ivibet may receive information about you from third-party sources, including:

• Payment Processors: Information from GCash, PayMaya, banks, and other payment service providers regarding transaction status and verification.
• Identity Verification Services: Data from third-party KYC and anti-fraud services that verify your identity and assess risk.
• Affiliate Partners: If you were referred to ivibet by an affiliate, we may receive referral information (though not your personal details unless you provide them).
• Social Media: If you link your ivibet account to social media accounts or use social login features, we may receive profile information you have made public.

4. Purposes of Data Processing

ivibet processes your personal data for the following purposes:

4.1 Account Management and Service Provision

To create and maintain your ivibet account, authenticate your identity, process login requests, manage your account settings, provide customer support, and enable you to use Platform features including games, betting, deposits, and withdrawals.

4.2 Regulatory Compliance and Legal Obligations

To comply with Philippine gaming regulations administered by PAGCOR, anti-money laundering (AML) laws under the Anti-Money Laundering Act of 2001 (as amended), counter-terrorism financing regulations, tax reporting requirements, and other applicable legal obligations. This includes conducting know-your-customer (KYC) verification, monitoring transactions for suspicious activity, and reporting to authorities when required by law.

4.3 Fraud Prevention and Security

To detect, prevent, and investigate fraudulent activity, unauthorized account access, bonus abuse, collusion, use of stolen payment methods, and other security threats. This includes monitoring gameplay patterns, analyzing transaction data, and implementing risk assessment algorithms.

4.4 Payment Processing

To process deposits, withdrawals, and other financial transactions, verify payment method ownership, prevent chargebacks and payment fraud, reconcile accounts, and maintain transaction records for accounting and auditing purposes.

4.5 Marketing and Promotional Communications

To send you promotional offers, bonus notifications, newsletters, game updates, and other marketing communications (only if you have provided consent or where permitted by law). You may opt out of marketing communications at any time by using the unsubscribe link in emails or adjusting your account preferences.

4.6 Product and Service Improvement

To analyze usage patterns, conduct user research, test new features, optimize Platform performance, improve game selection, personalize user experience, and develop new products and services. This processing typically uses aggregated or anonymized data.

4.7 Customer Support

To respond to your inquiries, resolve disputes, investigate complaints, provide technical assistance, and improve the quality of our customer service. Support interactions may be recorded for training and quality assurance purposes.

4.8 Responsible Gaming

To implement responsible gaming measures, identify patterns indicative of problem gambling, enforce deposit limits and self-exclusion requests, and provide resources and support for responsible gaming.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, ivibet processes your personal data on the following legal bases:

5.1 Consent

When you register for an ivibet account, you provide explicit consent for us to process your personal data for the purposes described in this Privacy Policy. You may withdraw consent at any time by closing your account, though this may prevent you from using ivibet services.

5.2 Contractual Necessity

Processing is necessary to perform our contract with you (the Terms and Conditions) and provide the gaming services you requested. Without processing personal data, we cannot create your account, process bets, handle deposits and withdrawals, or deliver Platform services.

5.3 Legal Obligation

Processing is required to comply with legal obligations under Philippine law, including gaming regulations, anti-money laundering requirements, tax laws, and court orders. Compliance is mandatory and does not require your consent.

5.4 Legitimate Interests

Processing is necessary for ivibet's legitimate business interests, such as fraud prevention, security monitoring, network and information security, business analytics, and product improvement—provided that such interests are not overridden by your fundamental rights and freedoms.

6. Data Sharing and Disclosure

ivibet does not sell or rent your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

6.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including payment processors (GCash, PayMaya, banks), identity verification services, cloud hosting providers, customer support platforms, marketing and analytics services, and IT security providers. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6.2 Game Providers

Casino games, slots, live dealer games, and other gaming content on the ivibet Platform are supplied by third-party game providers. When you play games, certain data (such as username, bet amounts, and game outcomes) is shared with the relevant game provider to enable gameplay. Game providers are bound by confidentiality and data protection obligations.

6.3 Regulatory Authorities

ivibet may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government agencies when required by law or in response to valid legal requests.

6.4 Law Enforcement and Legal Proceedings

We may disclose personal data to law enforcement agencies, courts, or other governmental authorities if required by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

6.5 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring or successor entity, subject to the same privacy protections described in this Privacy Policy.

6.6 Affiliate and Partner Networks

If you were referred to ivibet by an affiliate partner, we may share limited information (such as registration date and activity status) with that partner for commission calculation purposes, but will not share detailed personal information without your consent.

7. Data Retention

ivibet retains your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status and for a reasonable period thereafter to handle any post-closure issues.
• Closed Accounts: After account closure, personal data is retained for a minimum of five (5) years to comply with Philippine gaming regulations, anti-money laundering requirements, and tax laws.
• Transaction Records: Financial transaction data, betting history, and related records are retained for at least seven (7) years for audit, tax, and regulatory compliance purposes.
• Identity Verification Documents: KYC documents are retained for five (5) years after account closure or the end of the business relationship, as required by AML regulations.
• Marketing Communications: If you opt out of marketing, your contact information is retained on our suppression list to ensure we do not contact you again.
• Cookies and Usage Data: Automatically collected data is typically retained for 12-24 months unless longer retention is required for fraud prevention or legitimate business purposes.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical and research purposes.

8. Security Measures

ivibet employs industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (minimum TLS 1.2). Sensitive data at rest, including payment information and identity documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis. Employees and contractors with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical access controls, environmental protections, and 24/7 monitoring. We employ firewalls, intrusion detection systems, and regular security audits.
• Authentication: User accounts are protected by password authentication. We encourage you to use strong, unique passwords and enable two-factor authentication (2FA) where available.
• Regular Security Assessments: We conduct periodic vulnerability assessments, penetration testing, and security audits to identify and remediate potential vulnerabilities.
• Incident Response: We maintain an incident response plan to detect, respond to, and mitigate data breaches. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission as required by law.

While we take extensive measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You also have a role to play in keeping your account secure by using strong passwords, not sharing login credentials, and promptly reporting any suspicious activity to customer support.

9. Cookies and Tracking Technologies

ivibet uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core features such as account login, session management, and security. You cannot disable essential cookies without affecting Platform functionality.
• Performance Cookies: Collect information about how you use the Platform, such as pages visited and time spent on each page. This data is aggregated and anonymous, used to improve Platform performance and user experience.
• Functionality Cookies: Remember your preferences and settings (such as language, currency, and game favorites) to provide a more personalized experience.
• Advertising Cookies: Track your browsing activity to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising networks.
• Analytics Cookies: Help us understand user behavior and demographics by collecting information about visitors. We use services like Google Analytics, which may set cookies on your device.

9.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to reject cookies, delete existing cookies, or notify you when cookies are being set. However, disabling cookies may affect your ability to use certain Platform features. To learn more about managing cookies, visit your browser's help documentation.

9.3 Third-Party Tracking

Some third-party service providers (such as analytics and advertising platforms) may set their own cookies when you use the ivibet Platform. We do not control these third-party cookies. Please review the privacy policies of these third parties to understand their data practices.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data:

10.1 Right to Access

You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of your data in a commonly used electronic format. You can access much of your account information directly through your account dashboard.

10.2 Right to Correction

If your personal data is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most account information directly in your account settings, or contact customer support for assistance.

10.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. However, we may be required to retain certain data to comply with legal obligations, resolve disputes, or enforce our Terms and Conditions.

10.4 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing, we will cease such processing. You can opt out of marketing emails by clicking the unsubscribe link in any promotional message.

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit this data to another controller where technically feasible.

10.6 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal, but may prevent you from using certain Platform features or require account closure.

10.7 Right to Lodge a Complaint

If you believe that ivibet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact information for the NPC can be found at https://www.privacy.gov.ph/.

10.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days as required by the Data Privacy Act. We may request verification of your identity before processing your request to ensure data security.

11. Minors and Children

ivibet services are strictly for adults aged 21 years or older. We do not knowingly collect, process, or solicit personal information from individuals under 21 years of age. If we discover that we have inadvertently collected personal data from a minor, we will delete that information promptly.

If you are a parent or guardian and believe that your child has provided personal information to ivibet, please contact us immediately at [email protected] so that we can take appropriate action. We implement age verification measures during account registration and identity verification to prevent underage gambling.

12. Changes to This Policy

ivibet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated Privacy Policy on the Platform and updating the "Effective Date" at the top of this document.

For significant changes that materially affect your rights, we may provide additional notice through email or a prominent Platform notification. Your continued use of ivibet services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

13. Contact and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact us:

• Data Protection Officer Email: [email protected]
• Customer Support: [email protected] or via live chat on the Platform (24/7)
• Mailing Address: ivibet Data Protection Officer, Manila, Philippines

We take all privacy inquiries seriously and will investigate and respond to your concerns within thirty (30) days. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines.